Privacy Policy

Last Updated: February 21, 2026

1. Introduction

Welcome to CoolLive ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

CoolLive is a live streaming social platform that enables users to broadcast live video and audio content, interact with other users, send virtual gifts, and participate in various social activities.

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, profile picture, and authentication credentials.
• Google Sign-In: If you sign in using Google, we receive your Google profile information including name, email, and profile picture.
• Profile Information: Username, bio, profile photos, country/region, and other information you choose to add to your profile.
• Payment Information: Payment method details, transaction history, withdrawal account information (JazzCash, EasyPaisa, or other payment methods), and billing information.
• User-Generated Content: Live stream videos, audio broadcasts, messages, comments, photos, and other content you create or share.
• Communications: Messages you send to other users, customer support inquiries, and feedback.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, mobile network information, and device settings.
• Usage Data: App features used, time spent on the app, live streams watched or hosted, gifts sent/received, and interaction patterns.
• Location Data: Approximate location based on IP address and country/region selection.
• Log Data: IP address, browser type, access times, pages viewed, and app crashes or errors.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity and store certain information.

2.3 Information from Third Parties

• Social Media: Information from Google Sign-In and other social media platforms you connect.
• Analytics Services: Usage statistics and app performance data from Firebase Analytics and Google Mobile Ads.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Provide and Maintain Services

• Create and manage your account
• Enable live streaming and video/audio broadcasting
• Process virtual gift transactions and payments
• Facilitate user interactions and messaging
• Provide customer support

3.2 Improve and Personalize Experience

• Personalize content and recommendations
• Analyze usage patterns to improve app features
• Conduct research and development
• Remember your preferences and settings

3.3 Communication

• Send promotional messages and updates (with your consent)
• Respond to your inquiries and support requests
• Send administrative information and service updates

3.4 Safety and Security

• Detect and prevent fraud, abuse, and illegal activities
• Enforce our Terms of Service
• Protect the rights and safety of users
• Monitor and analyze security threats

3.5 Advertising

• Display personalized advertisements through Google Mobile Ads
• Measure ad performance and effectiveness
• Provide relevant promotional content

4. Third-Party Services and Integrations

Our App integrates with the following third-party services:

4.1 Agora.io

We use Agora for real-time video and audio streaming. Agora may collect technical data necessary for providing streaming services. Please review Agora's Privacy Policy.

4.2 Firebase (Google)

We use Firebase for authentication, real-time database, cloud messaging, and analytics. Please review Firebase's Privacy Policy.

4.3 Google Sign-In

We use Google Sign-In for authentication. Please review Google's Privacy Policy.

4.4 Google Mobile Ads (AdMob)

We display advertisements through Google AdMob. AdMob may collect device identifiers and usage data for ad personalization. Please review Google's Advertising Policy.

4.6 Socket.io

We use Socket.io for real-time communication features including live chat and notifications.

5. Data Sharing and Disclosure

5.1 With Other Users

Your profile information, live streams, messages, and activities are visible to other users according to your privacy settings and the nature of the platform.

5.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Analytics providers
• Customer support tools
• Marketing and advertising partners

5.3 For Legal Reasons

We may disclose your information if required by law or in response to:

• Legal processes (subpoenas, court orders)
• Government requests
• Protection of our rights and property
• Prevention of fraud or illegal activities
• Protection of user safety

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.5 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure (Firebase, AWS)

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

8. Your Rights and Choices

8.1 Access and Update

You can access and update your account information through the app settings.

8.2 Delete Account

You can request deletion of your account through the Settings page. Upon deletion, your personal data will be removed from our systems.

8.3 Communication Preferences

You can opt out of promotional communications by adjusting your notification settings or following unsubscribe instructions in emails.

8.4 Location Data

You can control location permissions through your device settings.

8.6 Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

9. Children's Privacy

Our App is not intended for children under the age of 18 (or the applicable age of digital consent in your country). We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our App, you consent to the transfer of your information to these countries.

11. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing
• Withdraw consent
• Lodge a complaint with a supervisory authority

14. Live Streaming and Content

When you broadcast live streams or share content, this information becomes publicly available. Other users can view, record, or share your broadcasts. Please be mindful of the information you share during live streams.

15. Virtual Gifts and Transactions

All transactions involving virtual gifts, beans, coins, and withdrawals are recorded. Transaction history is maintained for accounting, fraud prevention, and customer support purposes.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated through in-app notifications or email.

Your continued use of the App after changes become effective constitutes acceptance of the revised Privacy Policy.

17. Contact Us

18. Consent

By using CoolLive, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our App.